Delivery
- We use packaging to keep the products frozen
- We Offer Free Shipping to the Kent area. We deliver to the following post codes:
ME1, ME2, ME4, ME5, ME6, ME19, ME20, DA12, DA13
- All orders placed before 2pm Monday-Friday will be delivered within 3-5 working days. (excluding bank holidays)
- Orders do not need to be signed for, if you are not in it will be left in a convenient place unless a safe place is specified during checkout. If a safe place is unavailable this may be left with a neighbour and on rare occasions, delivery re-attempted the following day.
- No items are dispatched on bank holidays or weekends.
- Excludes delivery to Highlands & Islands of Scotland, Channel Isles, Northern Ireland, Isle of Man & Isles of Scilly.
- In extreme weather conditions, Court Farm Raw reserve the right to delay delivery. This is to protect your goods and ensure they remain safe in transit. The shipping fee is for the shipping service, it does not guarantee a specific delivery date.
- Parcels may be delayed due to conditions outside of our control, including extreme heat, traffic, breakdowns, lack of drivers and more. The full shipping fee still applies despite any delivery delay.
Returns and Refunds
- With regard to Distance Purchases you have cancellation rights under the Rights of Cancellation (Consumer Contracts Regulations 2013) (“the Regulations”).
- When it comes to Distance Purchases the Regulations define “Distance Selling” as a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded. This is what is meant by a “Distance Purchase” in this policy.
- With regard to Distance Purchases under the Regulations you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods, with the exception of goods mentioned in clause 6 below. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
4 We will inform you of the right to cancel under the Regulations both before any contract relating to a Distance Purchase is entered into, and we will also provide this information subsequently.
- Should you wish to cancel your order you can notify us by phone or e-mail.
- You cannot cancel your contract if the goods you have ordered are
6.1 made to your specifications or are clearly personalised.
6.2 liable to deteriorate or expire rapidly, which would include frozen raw food products
- If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
- Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
- We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you.
- Once the products are returned to us, you will receive a full refund, including the original delivery costs unless you expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by the us. You will be liable to arrange and cover the full cost of returning the order to us.
- Products bought online or via any other Distance Purchase cannot be exchanged and may only be returned for a refund.
Statutory Rights
- If you believe your product is any way faulty, not of satisfactory quality, not fit for purpose, or not in accordance with its description, please contact us on admin@courtfarmraw.co.uk
13 This policy is in addition to your statutory rights as a Consumer, which are not affected.
General
- To exercise your rights, please contact us please contact us on admin@courtfarmraw.co.uk. Please ensure that you state clearly that you wish to cancel, providing your order number, your contact details and details of the products you wish to cancel.
- We will process your refund as soon as possible, but please note that, depending on your bank/card issuer, it may take up to 10 working days for your refund to appear in your account.
16 This policy may be changed from time to time at our discretion